Refund Policy
Last updated: August 27, 2026
1. Overview
We want you to be happy with InsightRaider. Your first payment is covered by the 30-day guarantee described below.
This policy applies to all subscriptions purchased through our platform.
2. Digital Product
InsightRaider is a digital service (SaaS). There are no physical goods to return.
Your mandatory legal rights remain unaffected. The voluntary guarantee described below applies in addition to any rights available under applicable law.
3. When You Can Get a Refund
You are eligible for a full refund without having to provide a reason when:
- You request it within 30 days of your first payment
4. When Refunds Are Not Available
The 30-day first-payment guarantee does not apply when:
- More than 30 days have passed since your first payment
- Your account was suspended or terminated for fraud or a material violation of our Terms of Service
- You extracted or systematically used the service beyond what is reasonably necessary for a good-faith evaluation
5. How to Request a Refund
Email us at: [email protected]
Please include the following information so we can locate the payment:
- Your account email address
- Date of purchase
6. Processing Time
We process refund requests within 5 business days. You will receive an email confirmation once your refund is approved.
Refunds are issued to the original payment method. Depending on your bank or payment provider, it may take an additional 5-10 business days to appear on your statement.
7. Cancellation vs. Refund
Cancelling your subscription is different from requesting a refund. When you cancel, your access continues until the end of your current billing period. No further charges are made.
A refund returns money already paid. You can cancel your subscription anytime from your account settings.
8. Questions?
If you have any questions about this refund policy, contact us at: [email protected]